ALENTO TOURS - RISK DISCLOSURE
Your Safety
At Alento Tours, the safety and wellbeing of our guests, guides and the public is our highest priority.
We are committed to managing health and safety risks so far as is reasonably practicable in accordance with the Health and Safety at Work Act 2015. While we take reasonable steps to identify and manage foreseeable risks, travel and outdoor experiences involve inherent risks that cannot be completely eliminated.
By participating in one of our tours, you acknowledge these inherent risks and agree to take reasonable care for your own health and safety.
Inherent Risks
While we take all reasonably practicable steps to manage risks, participation in our tours involves inherent risks that cannot be completely eliminated. These may include, but are not limited to:
Motor vehicle travel and road conditions.
Changing weather, including rain, snow, ice, wind and extreme temperatures.
Natural hazards such as earthquakes, flooding, landslides or rockfall.
Uneven, slippery or unsealed surfaces that may result in slips, trips or falls.
Exposure to remote locations where emergency assistance may be delayed.
Risks associated with third-party activities or venues included as part of your itinerary.
Guests are expected to exercise reasonable care, follow their guide's instructions, and notify us of any medical conditions or accessibility requirements that may affect their participation.
Travelling Together Safely
To help ensure a safe and enjoyable experience for everyone, we ask that you:
Follow the reasonable instructions of your guide.
Wear suitable clothing and footwear for the day's activities and weather conditions.
Let us know before your tour if you have any medical conditions, allergies, injuries or mobility requirements that may affect your experience.
Tell your guide if you feel unwell or have any safety concerns during the tour.
Treat others, the environment and the places we visit with care and respect.
If a situation arises where a guest's behaviour presents a serious safety risk, Alento Tours reserves the right to modify or end their participation in the tour.
Weather and Operational Changes
New Zealand's weather and road conditions can change rapidly. Where necessary for safety, Alento Tours may modify an itinerary, substitute destinations, delay, shorten or cancel part of a tour. Any such decisions will be made with the safety of our guests and staff as the primary consideration.
Third-Party Activities
Some itineraries may include experiences provided by independent operators, such as scenic flights, cruises or guided activities. These experiences are operated under the safety procedures and terms of the respective provider, and additional risk acknowledgements may be required before participation.
How We Manage Safety
At Alento Tours, we are committed to providing a safe and enjoyable experience for every guest. To help achieve this, we:
Maintain a documented Health and Safety Management System that is regularly reviewed.
Assess weather, road and other foreseeable conditions before and throughout each tour.
Operate a well-maintained vehicle that is regularly serviced and complies with applicable New Zealand transport requirements.
Hold a current first aid certificate and carry a first aid kit on every tour.
Carry appropriate communication equipment while travelling.
Work with reputable third-party operators who maintain their own health and safety procedures where activities are included as part of an itinerary.
Acknowledgement
By booking or participating in an Alento Tours experience, you acknowledge that you have read and understood this Risk Disclosure and agree to follow the reasonable instructions of your guide to help ensure a safe and enjoyable experience.