ALENTO TOURS - PRIVACY POLICY

Last updated: April 2026

Alento Tours (“we”, “our”, “us”) is a small private tour business based in New Zealand. We respect your privacy and are committed to protecting your personal information. This policy explains what information we collect, how we use it, and how you can contact us.

1. Information We Collect

We may collect the following information when you make a booking, send an enquiry, or use our services:

•       Name

•       Email address

•       Phone number

•       Number of guests and tour details

•       Any notes you choose to share (e.g., special requests)

•       Payment information (processed securely by Stripe — we do not store card numbers)

2. How We Use Your Information

We only use your personal information for:

•       Processing bookings and payments

•       Communicating with you about your tour

•       Sending booking confirmations or updates

•       Responding to questions or enquiries

•       Meeting our legal and tax obligations

We do not sell your information, and we do not use it for marketing unless you explicitly ask to join a mailing list.

3. How Payments Are Processed

All online payments are processed securely through Stripe. Stripe handles and stores your card details according to their own privacy and security standards.

You can view Stripe’s privacy policy on their website.

We do not see or store your full credit card information.

4. Who We Share Information With

We only share your information with trusted providers who help us run our business, including:

•       Stripe (payment processing)

•       Squarespace (our website host)

•       Our email provider (for sending confirmations)

•       These organisations have their own privacy and security standards.

•       We do not share your information with anyone else unless required by law.

5. How Long We Keep Your Information

Under New Zealand tax laws, we must keep basic business records (including booking details) for up to 7 years.

Any information we do not need for legal purposes can be deleted on request.

6. Security

We take reasonable steps to protect your information, including:

•       Not storing credit card details

•       Using secure systems for bookings and emails

•       Limiting access to personal information

However, no online system can be guaranteed 100% secure.

7. Your Rights

You have the right to:

•       Ask what personal information we hold about you

•       Request corrections

•       Request deletion of information we no longer need

To make a request, contact us at: info@alentotours.co.nz

We will respond as soon as reasonably possible.

8. Cookies (Squarespace Website)

Our website is hosted on Squarespace, which uses standard cookies to help the site function properly and improve the visitor experience.

•       These cookies may collect basic information such as:

•       Device and browser type

•       Pages visited

•       Time spent on the site

•       General location (non-identifying)

We do not use cookies to personally identify visitors.

If we add optional tools or marketing integrations in the future, they may use additional cookies. We will update this policy if that happens.

You can disable cookies in your browser settings if you prefer.

9. Contact Us

If you have any questions about this Privacy Policy or your personal information, please contact:

Alento Tours
Email: info@alentotours.co.nz
Location: Queenstown, New Zealand